Exclusive Package*

The Exclusive Package contains the Advance Hardware Replacement NBD (Next Business Day) service. The customer also has a right to 24/7 hotline support and On-site Service NBD (Next Business Day). The Exclusive Package thereby offers customers excellent coverage for the moments where they need it most. Errors are quickly detected and our support team immediately gets in touch with you when problems arise.

 

An overview of the package elements:

  Essentials Package Exclusive Package Enterprise Package
Hardware Replacement NBD2
(EU)		 Check mark  Check mark  Check mark
Hotline (7:00 am to 10:30 pm)  Check mark  Check mark  Check mark 
Hotline (24 hours / 7 days)    Check mark  Check mark 
On-site NBD service2
(AT/BE/NL/IT/CZ/PL)		    Check mark  Check mark 
On-site Service 24/7/43      Check mark 

 

* Best price products are excluded from this service
2 Next Business Day (Replacement is performed on next business day for calls received by 12 pm at the latest)
3 On-site service 24/7/4 (replacement is performed on the same day)